PARKING

The Playpen parking lots are closest to Canandaigua Rd, or on the side of the building. Please do not park in the MVPT lot.

NO SHOES:

To keep our space squeaky clean, we ask that all children and adults remove their shoes upon entering. We ask that you wear socks and will have extras for sale if needed.

FOOD & DRINKS:

Outside food and drinks are not permitted at The Playpen (unless bottles needed for babies). No food or drinks are allowed in our open play area. Please note, we are a nut free facility. Children are allowed 1 complimentary snack and drink per session. 

ILLNESS:

If anyone attending has shown any signs of illness (fever, sneezing, coughing, vomiting, etc.) within the last 24 hours, please reschedule. Our staff has the right to deny entry if there are noticeable symptoms.

CANCELLATIONS:

If you need to cancel/reschedule for any reason, please call, text or email us 24 hours in advance to reschedule. Refunds will not be issued without at least 24 hours' notice.

BEHAVIOR:

We all know kids will be kids, but we do ask that there is no rough housing, running, throwing or screaming, as other kids may have sensory issues, and we do not want anyone to get hurt.

WAIVER:

Upon purchase you will be asked to accept a multi-use waiver for yourself and your children. Read Waiver